policies & Conditions

Privacy Policies:

AK by Amna Khan ensures that all personal details shared by its customers when placing orders do not leave its domain and are limited to our team directly responsible for delivering the product to you. The only information required by customers is what is absolutely necessary for the processing of your order.

Terms and conditions.

  • When you purchase an item from AK by Amna Khan (“the brand”), you are automatically agreeing to the following terms and conditions.
  • You are providing us with correct personal information based on which your order is processed. Any error or processing based on incorrect information provided by you will result in consequences and costs for you.
  • We reserve the right to refuse or restrict service to any person during any point of the order without requiring to provide a reason for doing so.
  • You agree not to copy, reproduce, re-sell, or extract any product sold by AK by Amna Khan with or without any permission from the brand.
  • Prices for the products are subject to change without notice. The brand shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • You agree to indemnify, defend and hold harmless the brand and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, or your violation of any law.

Return & Exchange Policy

At AK By Amna Khan, customer satisfaction is our top priority. Please read our return and exchange policy carefully before placing your order.

Refunds

We do not offer refunds on any purchases. However, in the rare case that a product reaches you damaged or defective from our end, a full refund will be issued once the item is returned and inspected.

Exchanges

We offer exchanges within 5 days of receiving your order, strictly under the following conditions:

  • The product has a size issue, or

  • There is any valid concern with the item received.

To qualify for an exchange:

  • The item must be unused, unworn, and in its original packaging.

  • The request must be made within 5 days of receiving the item.

  • A proof of purchase must be provided.

Shipping costs for exchanges will be borne by the customer unless the exchange is due to an error on our part.

How to Request an Exchange or Refund

To initiate a return or exchange, please contact us through one of the following:

Email: info@akbyamnakha.com (use the contact option on our website)
WhatsApp: +92 320 2812235

Please include:

  • Your order number

  • A brief explanation of the issue

  • Clear pictures of the item (especially if damaged)

Our team will respond within 2–3 business days with the next steps.

Shipping Policy:

At AK By Amna Khan, we strive to deliver your orders quickly and securely.

Delivery Time

  • Within Pakistan: 3–7 working days

  • International Orders: 7–15 working days (varies by country)

Shipping Charges

  • Within Pakistan: Flat shipping rate (shown at checkout)

  • International: Charges vary based on destination and order weight

Cash on Delivery (COD)

  • Available only within Pakistan

  • COD is not available for international orders

Shipping Notes

  • Please ensure all shipping information is accurate to avoid delays

  • You will receive a tracking number once your order is dispatched

  • Delays due to public holidays, courier issues, or unforeseen circumstances are beyond our control, but we will assist wherever possible

Cancellation Policy

We understand that sometimes plans change. Please read our cancellation policy carefully:

  • Orders can only be cancelled within 12 hours of placement

  • Once an order has been processed or shipped, it cannot be cancelled

  • Custom or sale items are not eligible for cancellation

To request a cancellation within the 12-hour window, contact us via:

Email: info@akbyamnakhan.com 

WhatsApp: +92 320 2812235